Terms of Service

Last updated: August 4, 2026

These Terms of Service ("Terms") govern your use of the karleescozypetcare.com website and your relationship with Karlees Cozy Pet Care LLC ("Karlees Cozy Pet Care," "we," "us," or "our"). By using our website or placing an order with us, you agree to these Terms.

1. About our ordering process

This website is a catalog and informational resource. We do not process payments or orders through an online checkout. All orders are placed by contacting us directly — by phone, email, contact form, or in person at one of our storefronts — and are confirmed by a member of our team before being finalized.

2. Product information

We make a good-faith effort to keep product descriptions, pricing, and availability accurate, but prices and availability are always confirmed at the time your order is placed and may differ from what's shown on this website.

3. Orders and payment

An order is not confirmed until we verify availability, pricing, and payment with you directly. We accept payment by major debit and credit cards over the phone or in person at either storefront. We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors or unavailability.

4. Shipping

Shipping timelines and costs will be confirmed when your order is placed. Please see our Shipping & Returns page for details.

5. Returns and refunds

Our return and refund terms are described on our Shipping & Returns page.

6. Use of this website

You agree to use this website only for lawful purposes and not to attempt to disrupt, damage, or gain unauthorized access to it. All content on this website, including text, graphics, and logos, is the property of Karlees Cozy Pet Care LLC unless otherwise noted, and may not be reproduced without permission.

7. Product use and pet health

Product descriptions on this website are for general informational purposes and are not veterinary advice. Please consult your veterinarian regarding your pet's specific dietary or health needs before introducing a new food, treat, or supplement.

8. Limitation of liability

To the fullest extent permitted by law, Karlees Cozy Pet Care LLC is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products.

9. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

11. Contact us

• Email: supplies@karleescozypetcare.com
• Phone: +1 (870) 517-9695
• Mail: Karlees Cozy Pet Care LLC, 23 Banks Town Rd, Weaverville, NC 28787